16. When using a speaker phone tell the person who called that
you have them on speakerphone. Identify each person who is in the room. State
their purpose in being present during the conversation.
17. A client has been waiting for
about five minutes to meet with you but you're running a little behind
schedule, and you need a few more minutes to finish up, so you take a minute to
walk out and apologize in person and offer him a cup of coffee and a magazine.
18. You enter a coworker’s office or
cubicle to chat and she's on the phone, so you leave a note saying you need to
speak with her and try to get her at another time.
19. When answering phone calls,
answer promptly (before the third ring if possible). Before picking up the
receiver, discontinue any other conversation or activity such as eating,
chewing gum, typing, etc that can be heard by the calling party.
20.
When socializing at a cocktail party, it is best to hold your glass in the left
hand so that your right hand is free for shaking hands, eliminating the need to
switch hands at the last minute. It also prevents you from offering a wet
handshake due to the condensation from the glass.
No comments:
Post a Comment